Question 1

What is StoicMarkets?

Accepted Answer

StoicMarkets is an online brokerage offering access to global financial markets with transparent pricing and quality execution. It is regulated by the FSCA (License #53079).

Question 2

Why choose StoicMarkets?

Accepted Answer

Clients benefit from:Access to deep, institutional-grade liquiditySegregated client fundsNegative balance protectionReliable execution and risk management toolsMultiple account types designed for different trading styles

Question 3

How do I start trading?

Accepted Answer

Create a StoicMarkets accountComplete identity verification (KYC)Fund your walletOpen a trading accountLog in to MT5 and begin trading

Question 4

What account types does StoicMarkets offer?

Accepted Answer

Standard Account – Commission-free trading with competitive spreadsPro Account – Raw spreads with commission pricingIslamic Account – Swap-free, Sharia-compliant trading10X Account – Credit-based trading with predefined risk limitsDemo Account – Simulated trading for practiceLearn more about our trading accounts.

Question 5

Do you offer Islamic (swap-free) accounts?

Accepted Answer

Yes. Islamic accounts are available upon request and follow swap-free trading conditions in line with Sharia principles.

Question 6

Can I have multiple accounts?

Accepted Answer

Yes. Clients may open multiple trading accounts under the same profile.

Question 7

What is the minimum deposit?

Accepted Answer

Minimum deposits depend on the funding method:Cryptocurrency: $10Skrill: $10Sticpay: $15Cards (Visa / Mastercard / Amex / Google Pay): $10 (3% fee)See full details on our deposits page.

Question 8

How do I deposit funds?

Accepted Answer

Log in to the Client Portal → Select Deposit → Choose your funding method → Follow the instructions.

Question 9

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal amount is $20. Learn more on our withdrawals page.

Question 10

Do I need to complete KYC before withdrawing?

Accepted Answer

Yes. Accounts must be fully verified before withdrawals can be processed.

Question 11

How long do withdrawals take?

Accepted Answer

Cryptocurrency: Depends on blockchain confirmationsE-wallets: Typically processed faster once approvedBank transfers: May take several business days

Question 12

What is Forex?

Accepted Answer

Forex (foreign exchange) is the global market for trading currencies. It operates 24 hours a day, five days a week.

Question 13

What is leverage?

Accepted Answer

Leverage allows traders to control larger positions with a smaller amount of capital. While it increases opportunity, it also increases risk.

Question 14

Is leverage risky?

Accepted Answer

Yes. Leverage magnifies both profits and losses and should only be used with proper risk management.

Question 15

How should I manage risk?

Accepted Answer

Common risk practices include:Using stop-loss ordersRisking only a small percentage per tradeMaintaining sufficient marginAvoiding over-leverage

Question 16

What instruments can I trade with StoicMarkets?

Accepted Answer

StoicMarkets offers 300+ instruments across nine asset classes:Forex Majors:EURUSD, GBPUSD, USDJPY, AUDUSD and moreForex Others:EURAUD, GBPJPY, NZDCAD, USDMXN and moreMetals:XAUUSD (Gold), XAGUSD (Silver)Indices:US100, EU50, HK30Energies:USOil, UKOil, XNG (Natural Gas)Futures:ES, NQ, GC, YM (E-mini & gold futures)Crypto:BTCUSD, ETHUSD, SOLUSD, BNBUSDAll instruments are available on MT5 across desktop, web, and mobile. View full specifications on the Accounts page.

Question 17

What are the typical spreads at StoicMarkets?

Accepted Answer

Spreads vary by account type and instrument. Here are average spreads for key pairs:EURUSD:Standard: ~1.5 pips | Pro: ~0.5 pipsGBPUSD:Standard: ~1.7 pips | Pro: ~0.3 pipsXAUUSD (Gold):Standard: ~25 points | Pro: ~15 pointsPro accounts offer raw spreads with a separate commission. Spreads may widen during volatile conditions or low-liquidity sessions. See live spreads across our markets pages.

Question 18

What trading platform does StoicMarkets use?

Accepted Answer

StoicMarkets uses MetaTrader 5 (MT5) across desktop, web, and mobile. Learn more about MT5 on StoicMarkets.

Question 19

Does StoicMarkets support Expert Advisors (EAs)?

Accepted Answer

Yes. MT5 fully supports Expert Advisors, scripts, and custom indicators.

Question 20

Can I trade crypto on MT5?

Accepted Answer

Yes. Crypto CFDs trade on MT5 around the clock, seven days a week, on every account type, including 10X Accounts.

Question 21

What is a StoicMarkets 10X Account?

Accepted Answer

A 10X Account allows traders to trade with up to ten times their deposit using broker-provided trading credit, while only risking their deposited funds. Learn more about 10X Accounts.

Question 22

Is trading credit withdrawable?

Accepted Answer

No. Trading credit is not withdrawable and exists solely to increase buying power.

Question 23

Can I withdraw profits?

Accepted Answer

Yes. Eligible profits from closed trades may be withdrawn.

Question 24

What happens if I withdraw my original deposit?

Accepted Answer

Withdrawing any portion of the original deposit removes all trading credit and requires requesting a new 10X account.

Question 25

What are the margin call and stop-out levels?

Accepted Answer

Margin Call: 100%Stop-Out: 40%

Question 26

Is this a prop firm or evaluation account?

Accepted Answer

No. The 10X Account is not a prop firm challenge and does not involve evaluation phases or profit targets.

Question 27

What is liquidity?

Accepted Answer

Liquidity refers to how easily trades can be executed without significant price impact. Learn more on our liquidity page.

Question 28

Where does StoicMarkets source liquidity?

Accepted Answer

StoicMarkets connects to a network of tier-1 banks, non-bank liquidity providers, and ECNs.

Question 29

What is a MAMM account?

Accepted Answer

A MAMM (Multi-Account Money Manager) account allows a professional trader to manage multiple client accounts with proportional trade allocation. See how both compare with copy trading in our full comparison.

Question 30

What is a PAMM account?

Accepted Answer

A PAMM (Percentage Allocation Money Management) account allows investors to allocate funds to a money manager who trades on their behalf, with profits and losses distributed proportionally. See how both compare with copy trading in our full comparison.

Question 31

What is copy trading?

Accepted Answer

Copy trading lets you automatically replicate a strategy manager's trades in your own account.

Question 32

How do I start copy trading?

Accepted Answer

Contact our support team to learn about copy trading options and requirements.

Question 33

Are there fees for copy trading?

Accepted Answer

Fees vary depending on the signal provider and arrangement. Contact support for details.

Question 34

What is the StoicMarkets affiliate program?

Accepted Answer

The affiliate program allows partners to earn commissions by referring new clients to StoicMarkets.

Question 35

How do I become an affiliate?

Accepted Answer

Apply through the affiliate registration page and await approval from our partnerships team.

Question 36

How are commissions calculated?

Accepted Answer

Commissions are based on trading volume generated by referred clients, subject to affiliate terms.

Question 37

How do I track performance?

Accepted Answer

Affiliates have access to real-time dashboards showing clicks, conversions, and earnings.

Question 38

What is KYC?

Accepted Answer

KYC (Know Your Customer) is a regulatory requirement to verify client identity before trading and withdrawing funds.

Question 39

What documents are required?

Accepted Answer

Government-issued ID (passport, national ID, or driver's license)Proof of address (recent utility bill or bank statement)Source of funds documentation may be requested for enhanced due diligence (e.g., bank statements, payslips, or tax returns)

Question 40

How long does verification take?

Accepted Answer

Most verifications are completed within 24 hours.

Question 41

Is trading risky?

Accepted Answer

Yes. Trading leveraged instruments involves significant risk and may not be suitable for all investors. Please read our Risk Disclosure.

Question 42

Are client funds segregated?

Accepted Answer

Yes. Client funds are held separately from operational funds in accordance with regulatory requirements.

Question 43

What is StoicMarkets's AML and KYC policy?

Accepted Answer

StoicMarkets implements Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures as required by FSCA regulations. Clients must provide a valid government-issued ID, proof of residential address dated within the last 90 days, and may be asked for additional documentation to verify the source of funds. These checks are completed before trading or withdrawals are permitted.

Question 44

How do I file a complaint?

Accepted Answer

Submit your complaint in writing to admin@stoicfx.com. Our compliance team will acknowledge receipt within 24-48 hours and work to resolve the matter within 7 working days. If unresolved, the complaint may be escalated to the FAIS Ombud. Full details are in our Complaints Resolution Procedure.

Question 45

What is the refund and returns policy?

Accepted Answer

Refund requests must be submitted within the specified timeframe and are subject to review by our compliance team. Approved refunds are processed using the original payment method. For full eligibility criteria and procedures, see our Refunds and Returns Policy.

Question 46

What risks are involved in trading?

Accepted Answer

Trading leveraged financial instruments such as forex, CFDs, and cryptocurrencies carries significant risk. You may incur losses that exceed your initial deposit. Make sure trading aligns with your investment objectives and risk tolerance, and consider seeking independent financial advice. Read our full Risk Disclosure.

Question 47

What is the FAIS Disclosure?

Accepted Answer

The FAIS Disclosure is required under the Financial Advisory and Intermediary Services Act. It provides information on our licensing status (FSP 53079), authorised services, compliance officer contact details, and how to lodge complaints. Download the document from our FAIS Disclosure page.

Question 48

What is the PAIA Manual?

Accepted Answer

The PAIA Manual explains how to request access to records held by STOICFX (PTY) LTD under the Promotion of Access to Information Act. It covers the categories of records available and the process for submitting requests. View our PAIA Manual.

Question 49

How does StoicMarkets protect my personal information?

Accepted Answer

StoicMarkets handles personal information in accordance with the Protection of Personal Information Act (POPIA). Data is collected and processed lawfully and used only for the purposes outlined in our policy. You have the right to access, correct, or delete your personal information. Read our Privacy Policy.

Question 50

How does StoicMarkets manage conflicts of interest?

Accepted Answer

We maintain a Conflict of Interest Policy to identify, prevent, and manage situations where our interests may conflict with those of our clients. This policy is reviewed regularly and is available on our Conflicts of Interest page.

Question 51

How do I contact support?

Accepted Answer

Email: support@stoicfx.comContact Form: Available hereSupport hours: Monday - Friday, 08:00 - 17:00 SAST

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